Refund policy

Thank you for shopping with Made by Pam. I want you to love your order, and I’m here to help if something isn’t quite right.

1. Eligibility for Returns

Non‑personalised items

You may return non‑personalised items within 30 days of delivery if they are:

• Unused

• In their original packaging

• In resalable condition

Personalised or made‑to‑order items

These items are non‑refundable, unless:

• The item arrives damaged

• There is a defect

• An error was made on my part (e.g., incorrect name or design)

2. How to Request a Return

Please email hello@madebypam.co.uk with:

• Your order number

• Photos of the item (if damaged or incorrect)

• A brief description of the issue

I will respond within 2 business days with next steps.

3. Return Shipping

• For non‑faulty returns: customer pays return postage

• For damaged/incorrect items: I cover return postage or provide a prepaid label

4. Refunds

Refunds are issued to your original payment method within 5–7 business days after the item is received and inspected.

5. Exchanges

Exchanges are processed as a new order once the return is approved.

6. Damaged or Faulty Items

Please contact me within 5 days of delivery with photos so I can put it right.

7. Cancellations

• Standard orders: cancel within 24 hours

• Personalised orders: cancellations not possible once production has begun